❓ Frequently Asked Questions
Q1: Are you a factory or a trading company?
We are a manufacturing industry with export capabilities. We operate multiple production lines with professional workers, an experienced QC team, and a mature sales team.
Q2: Can I obtain a sample before ordering?
Yes, inventory samples are available. While the samples are free, the shipping costs are charged to the customer.
Q3: How do I place an order?
Send an inquiry, provide design files or samples, finalize design details, approve produced samples, sign the contract/pay deposit, and proceed to mass production.
Q4: What are your delivery terms?
We offer multiple delivery options including express (DHL, FEDEX, UPS, TNT, EMS), air freight, and sea freight.
Q5: What is the typical delivery time?
Samples take 5-7 days. Small batch orders take 10-15 days, and large-scale mass production generally requires 30-35 days.
Q6: What payment methods do you accept?
We accept wire transfers (T/T), Letters of Credit (L/C), Western Union, and PayPal.